Last updated: April 2026
Bali to Komodo (“we,” “our,” or “us”), operated by Juara Holding Group, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balitokomodo.com and use our travel booking services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We collect information that you voluntarily provide when you make booking inquiries, subscribe to our newsletter, fill out contact forms, or communicate with us via WhatsApp, email, or phone. This information may include your full name, email address, phone number (including WhatsApp number), travel dates and preferences, passport details (for booking purposes only), dietary requirements, medical conditions relevant to travel, payment information, and any other information you choose to provide.
We automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, referring website, pages visited, time and date of visits, time spent on pages, and other diagnostic data. This information is collected through cookies and similar tracking technologies.
We use the information we collect for the following purposes: to process and manage your travel bookings and inquiries, to communicate with you about your reservations and travel arrangements, to send booking confirmations, itineraries, and pre-trip information, to provide customer support and respond to your requests, to process payments and prevent fraudulent transactions, to improve our website, services, and customer experience, to send marketing communications (only with your explicit consent), to comply with legal obligations and regulatory requirements, and to protect our rights and prevent misuse of our services.
We may share your personal information with the following categories of third parties, solely for the purpose of fulfilling your travel bookings: tour operators and boat operators in Komodo National Park, accommodation providers in Labuan Bajo and surrounding areas, airline companies for flight bookings, the Komodo National Park authority (BTNK) for entry permits and the SiOra booking system, payment processors for secure transaction handling, and other Juara Holding Group companies (komodoluxury.com, balipremiumtrip.com, indonesiajuaratrip.com) when cross-referral benefits your travel planning.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure storage of personal data with access controls, regular security assessments of our systems, and staff training on data protection practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use essential cookies required for website functionality, analytics cookies (Google Analytics) to understand how visitors interact with our site, and marketing cookies to deliver relevant advertising (only with your consent).
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We use Google Analytics with IP anonymization enabled to protect your privacy while allowing us to understand website usage patterns.
Depending on your location, you may have the following rights regarding your personal data: the right to access the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your personal data, the right to restrict or object to processing of your data, the right to data portability, and the right to withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +62 811 380 9193. We will respond to your request within 30 days.
Your information may be transferred to and maintained on servers located outside your country of residence, including Indonesia where our primary operations are based. By using our services, you consent to the transfer of your information to Indonesia and other countries where our service providers operate. We ensure appropriate safeguards are in place for all international data transfers.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Juara Holding Group (Bali to Komodo)
Email: [email protected]
WhatsApp: +62 811 380 9193
Website: balitokomodo.com
Tell us your dates and preferences. Our Labuan Bajo-based team will craft a personalized itinerary within 15 minutes.
